About us:
Sungrow is a global leader in technology, research and
development specializing in PV inverter system solution and energy storage
equipment for residential, commercial, and utility-scale applications. Founded
in 1997, with a 26-year track record of growth and success, Sungrow is a
customer-oriented and innovation-led organization focuses on R&D
development and investing in its own in-house testing center approved by UL,
CSA, TUV Rheinland and TUV SUD. Sungrow’s focus has spearheaded innovation in
the PV industry and kept Sungrow’s broad product lineup as the preeminent
choice in the ever-evolving solar industry.
With over 295 Gigawatts deployed globally, Sungrow is
the world’s leading PV inverter manufacturer, with 20+ subsidiaries worldwide.
Sungrow offers a wide range of solutions and services, and is committed to
motivating people and businesses to adopt “Clean Power for All”, and spread its
efforts to making the Earth greener and cleaner through carbon dioxide
reduction. This longstanding devotion and commitment to this mission and strong
service to its customers has enabled Sungrow to remain at the forefront of the
growing renewable energy industry. For more information about Sungrow, please
visit https://aus.sungrowpower.com
Key responsibilities:
•
Provide after-sales service
support for key customers related
to residential PV and ESS
systems through telephone and email to achieve good customer
satisfaction
•
Provides initial commissioning plans, as well as coordinates commissioning activities for successful
delivery
•
Support line manager to oversee residential PV and ESS systems support
operations and handle escalation inquiries raised
•
Conduct field services
with team and service partners
in pre-commissioning, commissioning, maintenance work,
fault diagnosis and repairs
• Perform basic O&M
by monitoring systems
remotely and basic
warranty work
•
Conduct product
testing fault diagnosis and repairs at the
workshop
•
Track complex technical problems and coordinate with internal teams
(technical and R&D team) to efficiently deliver high-quality
solutions to customers’ issues
• Continuously
develop knowledge of all relevant
products and services
•
Communicate with the management,
sales team and customers to support the business development